I was involved in an accident and the car is subsequently written off

I was involved in an accident and the car is subsequently written off. The insurance agent, Mamello Lestie called me to discuss the process. She is so calm, professional and friendly. She made me feel at ease whilst doing her work and making sure i understand the process. I wish all staff in her industry can be like her. She can definitely teach a few how to be professional. I wish her all the best. U a star Mamello( hope i got your name right)