I was involved in a car accident and I call them to assist

I was involved in a car accident and I call them to assist. They toke my car to the storage in Mariannhill Panetwon , from Mariannhill to Action Nation in Cornubia Industrial Business and Action to Auto Rust Amanzimtoti. My car was moving , only the body parts were affected but now the panel beter call to say the car is not moving because of the master cylinder. Where i phone the miway insurance they told me nothing they can do, I must pay for the part for the car to move.