MM
Maanda Maanda.munyama

1 reviews | Active since Feb 2022

22 Feb 2022, 18:58

I was called on Friday 18th February and get a quatation for my two cars

I was called on Friday 18th February and get a quatation for my two cars. My premium was only R1100 of which I accepted. On Monday 21 February I found out that my ID number and the car details was incorrect. I called MiWay to inform them, they able to correct the car details and premium went up to around +R1200. I wastold the ID number was not correct and it was exclated to manager. Today 22nd Tuesday, I received a call from My way with regards to my policy I noticed that the ID number was still not corrected. And I am told that I have an existing policy with MiWay of which I despute. The lady explain to me that thi was due to old quotation I did. And she promise to move everything to the correct ID. After that was done my premium went up to +R1700. At the moment I am still waiting for the review as I complain about the way this whole transaction was handled. At the moment I don't know if my policy is still under review of what.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Feb 2022, 08:43
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. 

Best regards,
The MiWay Team