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MA
Mahlatse A

1 reviews | Active since Mar 2016

13 Nov 2019, 12:56

I WANT TO CANCEL MY CAR INSURANCE, PLEASE STOP WITH THE THREATS AND CANCEL THE DAMN POLICY

I have been trying to cancel my car insurance with Myway since yesterday and every time I call the customer services, they transfer me to senior advisors who then refuse to cancel my policy and they start asking me stupid questions, one was even threatening me and then hanged up the call, very rude and disrespectful. I am not happy with this, I never knew canceling a policy which I cannot afford would be so difficult. I have mentioned several times that I cannot afford the policy any more but no one wants to listen. I will not spend my whole day calling your stupid company begging people to cancel my policy. I consider my policy cancelled and if you ever deduct from my account I will take this matter to the ombudsmen. and please train your consultants because they are disrespectful and undermining.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply13 Nov 2019, 13:39
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look in to what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
 
Best regards,
The MiWay Team
MA
Mahlatse A's update14 Nov 2019, 09:36
Reviewer Update
No one has gotten back to me a day later on the number that I provided yesterday on here, this is the worst service ever, I regret taking insurance with myway. I had to call the client services again this morning, got through Andile who could not cancel my policy and I asked to speak to the supervisor but she did not transfer me to the supervisor but to another department of senior advisors and those are the very same people who have been refusing to cancel my policy all along, this is so unprofessional. Why should I be transferred to so many people in order to cancel my policy? I am going to tell everyone about this bad services and should you deduct my money tomorrow, I will go to the ombudsmen.