CM
Charity M
1 reviews | Active since Feb 2021
01 Dec 2021, 05:59
I want my money back 😩
I don't understand why you have offer online services and be so ***********. Last month I added my house contents and the other car to my cover, you did debit twice which was R770 on the 25th of October and another R600 on the last day of the month of which was what I expected to be debited as I added cover in the middle of the month.
This month you debited twice, R1300 on the 25th and you also debited today, the same amount. I want my money because you really inconvenienced my budget as some of the debit orders had to bounce because of your incompetence... you can't expect to debit twice with any valid reason...
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Replies (2)
MiWay Insurance's replyOfficial
01 Dec 2021, 09:08We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
MiWay Insurance's reply01 Dec 2021, 09:08
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
CM
Charity M's updateReviewer Update
01 Dec 2021, 12:27Must I wait until Jesus Christ comes? All i want is my money, you can't double debit me for no reason... Actually what is your HP complaint turnaround time? Because is been over 4 hours without any one single call from you?
CM
Charity M's update01 Dec 2021, 12:27
Reviewer Update
Must I wait until Jesus Christ comes? All i want is my money, you can't double debit me for no reason... Actually what is your HP complaint turnaround time? Because is been over 4 hours without any one single call from you?