PS
Phindile S
1 reviews | Active since Apr 2024
25 Jul 2025, 12:46
I took insurance with MiWay insurance on the 16th of July 2025 and spoke to a consultant we came to an agreement that the debit will go off on the last day of the month which is 31st of July 2025
I took insurance with MiWay insurance on the 16th of July 2025 and spoke to a consultant we came to an agreement that the debit will go off on the last day of the month which is 31st of July 2025. This morning I woke up to a debit from MiWay insurance. I've been on the phone with them, emails, live chat WhatsApp but still not assisted. Instead I'm being sent from pillar to post. I requested a refund but to date I'm not getting any assistance They've requested a statement I've forwarded it through. They now want to know how much was in my account.
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Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
25 Jul 2025, 12:48It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply25 Jul 2025, 12:48
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
PS
Phindile S's updateReviewer Update
25 Jul 2025, 13:03I'm unhappy with the service yet I'm a new customer, It raises question what kind of relationship me and MiWay insurance will have in future. I've spent my day on the phone with them trying to resolve this matter without success.
Unhappy customer
Unhappy customer
PS
Phindile S's update25 Jul 2025, 13:03
Reviewer Update
I'm unhappy with the service yet I'm a new customer, It raises question what kind of relationship me and MiWay insurance will have in future. I've spent my day on the phone with them trying to resolve this matter without success.
Unhappy customer
Unhappy customer
PS
Phindile S's updateReviewer Update
25 Jul 2025, 14:11other refunds are 3 to 4 working days and mine they're busy saying it's 7 working days.
MiWay insurance please tell us which one is it and why are you randomly debiting us
MiWay insurance please tell us which one is it and why are you randomly debiting us
PS
Phindile S's update25 Jul 2025, 14:11
Reviewer Update
other refunds are 3 to 4 working days and mine they're busy saying it's 7 working days.
MiWay insurance please tell us which one is it and why are you randomly debiting us
MiWay insurance please tell us which one is it and why are you randomly debiting us