I sweat Miway wants me to leave them after 13 years as a client!!

I moved one of the vehicles on my personal policy onto business insurance in November. I was assured that everything would happen seamlessly. Tell me why I was debited for the same vehicle on both personal and business insurance? Your WhatsApp line is useless, I was sent from pillar to post. Shakira Masango was up first. She simply decides to transfer me to business insurance. There, Kgaugelo Seanego tells me she will escalate the query. Then silence. I use the chat feature on the Miway app. Kgomotso Makhetha tells me she would escalate. I tell her she needs to give me a more concrete way foward as the answer she's giving is very vague. She assures me the vehicle would be removed from personal insurance and someone would be in contact about a refund. Why couldn't Kgomotso deal with it all? As it stands, the vehicle is removed but no refund. Why is everything like brain surgery with Miway these days?