I submitted a claim beginning of November for my TV which stopped working

I submitted a claim beginning of November for my TV which stopped working. Assessor were sent to come collect the TV. After making follow up myself I was told that they won't be able to replace the TV because it's wear and tear which surprised me because The TV is less than 2 years. I am very frustrated currently because my TV that was taken by assessors has not been returned. So Way is not replacing my TV and now they are also not returning the TV that was taken for assessment. I advise people to stay away from Miway.