I spoke to Pontsho Hlophe who assisted with such grace, she was friendly and did not take time to figure out what solution to provide

I spoke to Pontsho Hlophe who assisted with such grace, she was friendly and did not take time to figure out what solution to provide. She understood my situation and offered great help in these trying times. I really appreciate that. Also... this call did not take long hours which I found cool as we are also at work and can't afford to stay on the phone for long. Thanks Pontsho and Martha