I spoke to Nozipho this morning, and even though I was the one in the wrong as a client, she treated me with so much respect and patience

I spoke to Nozipho this morning, and even though I was the one in the wrong as a client, she treated me with so much respect and patience. Taking the opportunity to also educate me on an aspect of my cover I was unaware of. I believe most customer care agents can take a page from her book. She's amazing. Regards, Dimakatso Maleeme