I spoke to a consultant to change 2 details on my policy

I spoke to a consultant to change 2 details on my policy. She assured me they were done and put me onto a senior manager to review the policy and see if there was anywhere that I could save. While talking to him the revised policy schedule came from the original consultant. I noticed that one of the two things had NOT been changed. I asked the manager to change it which he said he would do. He then told me my new premium after he had reviewed it but when the schedule came the premium was a bit more than what he said. But it was around where I thought it would be. I also noticed that the second of those two details had NOT been changed.......