I sent an Email on the 31st of October 2024 with all my details requesting the document and I received an outo message said they will be back to me in 2 working days, today I decide to call them to request it as they did not responded on my Email

I sent an Email on the 31st of October 2024 with all my details requesting the document and I received an outo message said they will be back to me in 2 working days, today I decide to call them to request it as they did not responded on my Email. Given Chauke respond and send the document same time thank you to him