I requested a call back about 48 hours ago, Collen Ntlailane called me this morning and wanted to understand my concerns regarding my policy

I requested a call back about 48 hours ago, Collen Ntlailane called me this morning and wanted to understand my concerns regarding my policy. I wasn't happy with the updated premiums and excess amounts considering I've been a loyal customer for too long. Collen explain how it works and why it was necessarily to review the policies, he also assisted me in further reviewing of the policy and got me better premiums.