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Nosisa N

1 reviews | Active since Aug 2021

24 Sept 2024, 19:22

I regret taking this insurance

MiWay took my car from me and took it to their partner/panel beater "Farber Coachworks". Next week will be my 4th month without a car, I am the one communicating with their partner and asking for updates and till today I do not know what is happening with my car. I do not have a contract with Farber coachworks, I have a contract with MiWay but I am the one who keeps asking thier partner about my car. Now I called MiWay yesterday and asked them to get involved and they basically sent me the exact same words I got from Farber coaches which is "we are waiting for parts" mind you two weeks back they told me they got the parts and have started working on my car but now its a different story. I called MiWay becasue I need them to stand up but they are failing me. The fact that I am paying for all car expenses but I do not have a car and these people do not care is just mind blowing. I have been told multiple times to by different people to change this insurance and oh well i guess we learn the hard way.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Sept 2024, 19:23
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team