I regard this as POOREST SERVICE an insurance company can GIVE.

I took an insurance with MiWay after I have been called by a gentleman called Mpho last month. He motivated me to move from King Price insurance to Miway.

On Monday 03/06/2019 I got ****** in Johannesburg CBD around 17:20 and I went to Central SAPS to file a case. Items which were ****** are: Apple Mac Book Pro 13. JBL Bluetooth headsets, Seagate 1TB external Hard-drive, Wallet with R900 inside and my drivers license, and a plastic that had new 2 boxes of shoes from Markham. All in all I have lost about R22 250.00.

On the 4th I logged a claim online and received a ref: C ********** and an email confirming that my claim will be handled by Kgomotso Gasa.

On the 5th I had to call the claims department and luckily the call got through to Kgomotso. It was then she logged the claim on the system and asked me relevant questions regarding the incident. Which I responded to my level best.

She then asked me if I have blacklisted the device. I told her that I have never heard of any blacklistings of laptops because far as I know, a person can use the laptop anytime of the day after formatting it and its not like it works via network. She then said she will send me forms to fill regarding the blacklisting and asked me to send the proof of purchase or proof to show that I had the laptop, preferably a box.

Now thats abit trick. Who still keeps a box of items they've purchased 6 months ago and the receipts too?

On the 6th I called in and asked for her but I was told that she's on a call with a client. I then sent an email telling her that I am still waiting for the forms she said she's going to send. She rep****:

Good day, Please send me proof of ownership for the item you are claiming for. Will send you the email address to use to hot list the laptop.

I then advised her that the box I left it at home in free state and according to my mom, she threw the box away whilst cleaning because it was empty. However, I have pictures i took after purchasing the device because I had posted them on Facebook out of excitement.

Today its the 7th and its 19 hours ago since I responded to her email and she has not responded.

I honestly regard this as BAD SERVICE especially for such a Big Company. Would it hurt for a person to be given the kind of good service they deserve? I did not call MiWay for an Insurance. I was called by you guys and promised me the best service i will receive.

Does this sound like "The Best"?

Its 4 days today since I have logged the claim and I have not received a proper feedback regarding the claim. I was told that you guys take about 3 days to resolve a claim. So why this is happening?

I am honestly not happy with the service I am receiving and starting to think I have made a bad choice by leaving King Price just few days after I have signed up with them.