I received exceptional service from Nomthandazo Mhlakaza while she assisted me with a query

I received exceptional service from Nomthandazo Mhlakaza while she assisted me with a query. When she was unsure of certain aspects, she immediately escalated the matter to the relevant divisions to ensure that I received accurate and reliable information. What truly stood out was her professionalism and follow-through — she called me back exactly when she said she would, which is unfortunately rare these days and highly appreciated. Nomthandazo was courteous, proactive, and clearly committed to delivering excellent customer service. MiWay is fortunate to have someone of her calibre. I would gladly deal with her again in the future.