DN
Derolin N

1 reviews | Active since May 2017

26 May 2017, 07:46

I really dont have time for MIway anymore. I am seriously going to cancel my policy with this silly company

<p>I tried to call a few weeks, back and people in the Miway call centre were not helpful. Once I go onto Hello Peter, I then get help from 2 agents, and it seems they helped just so that they can "force" me to put a good review on Hello Peter about them, Well I am about to reverse all of that. My issues were to amend my details with miway, including my debit date. GUESS WHAT. You guys debited me again, and an amount of R615.70. I strictly said that I must be debited on the 1st of the month. And even if this amount is prorated, how can 5 days of insurance equal to half of my monthly premium. THIS is totally unacceptable. You guys are quick to want compliments on this site, but you cant even fix the issue on hand, or rather make it seem that it is fixed but it is not. ALSO, noone advised me, the policy holder that i wasn going to be debited a prorated amount. I DONT want anyone junoir in MIWAY to call me. I want a senior person to call me, so that we can cancel and I move. I have really had enough,</p>

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply26 May 2017, 08:49
Official

We're really saddened to hear that you feel let down. We will be in touch to assist you.

Best regards,
The MiWay Team

DN
Derolin N's update29 May 2017, 08:11
Reviewer Update

Amazing, 2 days later, and still no call from MIWAY, You guys are reaslly serious about customer service i must say. You want to give people reasons to cancel.

MiWay Insurance
MiWay Insurance's reply31 May 2017, 10:17
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! We confirm Mmathapelo has since been in touch to discuss the reason behind the pro-rata debit.

Thank you for giving us a chance to assist and please be assured of our commitment to always deliver awesome service. Lastly, please let us know if you need help with anything else!

Best regards,
The MiWay Team