I phoned MiWay on Monday and spoke to a lady (I can’t remember her name), she was not helpful and had the I don’t care mentality

I phoned MiWay on Monday and spoke to a lady (I can’t remember her name), she was not helpful and had the I don’t care mentality. I phoned again yesterday because I was not happy about my Monday call. This time around I spoke to Tumi Raneke. He took his time to attend to my reason for calling and he was very helpful. After he finished with me he realised that he made a mistake, he phoned me back to explain what happened of which I appreciated. I’m very happy with the service I received from Tumi