I needed help with the review on my policy cover and chat with Khumalo, I forgot his/her name who then transferred me to Tumelo Raneke for further assistance since s/he couldn't help with my request

I needed help with the review on my policy cover and chat with Khumalo, I forgot his/her name who then transferred me to Tumelo Raneke for further assistance since s/he couldn't help with my request. Raneke assisted me with the review by changing my fully paid car from retail to trade value, which then resulted in an affordable premium. Thank you guys 🙏.