I need clearity from MiWay

I received a message from myway saying that im not covered for july till 20 August for 1 reason... They deducted double premiums n told me they will repay me which never happened and after a week i decided to reverse myself now I'm not covered and i have been trying to contacted them no luck..... During that period a lady called to ask if i need any other services n i refused n asked to first look on my profile and she said everything is fine that was before i got a message that im not covered