SVdW
Susan Van der Walt
1 reviews | Active since Feb 2010
24 Jun 2015, 15:00
I must pay for a car I already SOLD
I phoned MiWay the 18'th of June to tel the lady, that i sold one of the cars...so that I don't have to pay insurance for that car anymore! i told her i want to cancel my insurance as well but i have to give a month notice, that i understand! i just knew the lady did not take of the sold car!!!! i phoned again to make sure...well for me to take the car of from my insurance...because it belong to some one els....i have to send some proof of selling the car!! that is just ridiculous...miway is just in it for the money...!! Recording calls....go play back the recorded call!!! I am so glad i go other insurance because miway actualy stands for OurWay and absolute bad service...
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MiWay Insurance's replyOfficial
30 Jun 2015, 12:13Hello Susan789,
We need to unconditionally apologise for upsetting you, and we assure you that it is never our intention to frustrate you in any way! Inno has since been in touch and she confirmed that your policy has been cancelled as per your request and that no further debits will be collected for the car you sold.
We're sorry to lose you as our client and we wish you all the best, and we urge you to let us know if there's anything else we can help with!
Best regards,
The MiWay Team
We need to unconditionally apologise for upsetting you, and we assure you that it is never our intention to frustrate you in any way! Inno has since been in touch and she confirmed that your policy has been cancelled as per your request and that no further debits will be collected for the car you sold.
We're sorry to lose you as our client and we wish you all the best, and we urge you to let us know if there's anything else we can help with!
Best regards,
The MiWay Team
MiWay Insurance's reply30 Jun 2015, 12:13
Official
Hello Susan789,
We need to unconditionally apologise for upsetting you, and we assure you that it is never our intention to frustrate you in any way! Inno has since been in touch and she confirmed that your policy has been cancelled as per your request and that no further debits will be collected for the car you sold.
We're sorry to lose you as our client and we wish you all the best, and we urge you to let us know if there's anything else we can help with!
Best regards,
The MiWay Team
We need to unconditionally apologise for upsetting you, and we assure you that it is never our intention to frustrate you in any way! Inno has since been in touch and she confirmed that your policy has been cancelled as per your request and that no further debits will be collected for the car you sold.
We're sorry to lose you as our client and we wish you all the best, and we urge you to let us know if there's anything else we can help with!
Best regards,
The MiWay Team