I messaged MiWay on my WhatsApp, and reported that I needed roadside assistance

I messaged MiWay on my WhatsApp, and reported that I needed roadside assistance. They wanted me to share my pin location too. I went to the closest fuel station for help and didn't look at my phone again. Within minutes I was contacted by a tow truck service, and 10 minutes later he arrived to help me out. My battery turned out to be flat, and the roadside assistant assisted me to reach the battery centre. In less than an hour MiWay responded, assisted and my battery got replaced and I could drive again. I got my vehicle insurance in 2020 and have never used it before. I was unsure how it will go should I need it. This incident, though not serious, showed me how caring and excellent MiWay is. I am the happiest and most pleased customer!