I'm your client, can we start there?

<p>What should happen when someone bumps into you at a red traffic light? Isn't that when you claim against third-party liability? MiWay wants me to claim against my policy instead, and they advised that my already high premium is going to increase after my claim. It's quite clear that they just want me to pay a higher premium after I claim. So why should I?</p> <p> </p> <p>They approved a quote for the car to be fixed while under the impression that I would be claiming against my policy. Now all of a sudden that quote is not sufficient and they require two additional quotes that I have to pay for. And they also want me to submit even more documents that I do not readily have with me, all this to delay the process even further. I don't have time to be attending to different requests on a daily basis.</p> <p> </p> <p>I was was never told about all these additions documents that I now need to submit. This is unacceptable. A police is a legal document, and you are held accountable for it. Anything that is not in my policy is technically against the law. Can you show me where all these details are set out in the policy?</p> <p> </p> <p>Your twitter page is full of complaints, and evidently with good reason. You are not serious about doing insurance 'my way' but you are rather doing things 'your way'. </p> <p> </p> <p>The lady who bumped me is your client, but so am I. Can you treat me as your client? Can you do that?</p> <p> </p> <p> </p>