I logged the case on the 29 April 2025 and followed up with emails and calls

I logged the case on the 29 April 2025 and followed up with emails and calls. I was only attended to by a case handler on the 3 May 2025. They directed to home assistance regarding the geyser inspections. The plumbers arrived on the 4 May 2025 and confirmed that the geyser indeed has burst hence the water colour change. They advised that I need to proceed to log a claim from home buildings and they will submit their report to Miway