I logged a claim with Agent 1 and it was incorrectly, due to not paying attention to detail

I logged a claim with Agent 1 and it was incorrectly, due to not paying attention to detail. I called MiWay and was assisted by Agent no.2 Danieel ****son, who logged the claim correctly. Danieel was patient, empathetic, understood the kind of assistance I needed and was willing to assist within a day my query was resolved and claim was approved. Keep up the the exceptional service. Thank you!