I kept to my side of the contract, MiWay why aren't you?

Item: MiWay Insurance
Rating: 1
Author: Rita H

I have my caravan insured through MiWay. It recently had damage and it was written off. On my policy it is insured for R55000 but today when they had to pay out I was informed they will only pay out R33000. According to them that is the insured value, but the document from them has the value of R55000. I had two options, return the caravan to MiWay and get the insured amount (minus the access) or buy it back and receive an amount of R35750. I chose not to buy it back and now I'm getting even lesser than what it would have been if I kept the caravan. I have this values in writing. The change of ownership has already been signed and couriered to them. They have requested the recordings to hear is something (I'm not sure what) was mentioned in the conversation. My point is they insured the caravan for R55000 and I pay a premium according to that. It sounds as they are looking for some kind of loophole not to honor the claim. From a consumer point of view it is simple, I insure a vehicle for a value, I pay the monthly premium and they pay out when it is needed. I kept to my side of the contract, MiWay why aren't you?

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Replies (3)

MiWay Insurance's replyOfficial

22 Nov 2018, 08:07

We appreciate your feedback and the time taken to write to us. We have passed it on to the right team and someone will give you a shout soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

MiWay Insurance's reply22 Nov 2018, 08:07

Official

Rita H's updateReviewer Update

25 Nov 2018, 14:34

I have to say it does not help much that the business reply comes through quickly just to inform me that someone will be in contact with me if the managers are too scared to talk to the consumers. I specifically told Victoria on Friday that I no longer want to talk to her, I want her manager to contact me. I am sick of this. The manager tells her to tell me that my claim will not be paid out correctly, when I speak to her all she can say is she understands but her manager said so and she will tell her manager what I said. Now she has to deal with an unfriendly frustrated consumer that she is unable to assist. MiWay collected my caravan on the basis that it will be paid out. Now they have the caravan and are still arguing to pay out the amount stipulated on the insurance documents. My caravan was collected under false pretenses, what does senior management has to say about that. Is this to way to treat your customers. And then I am still paying insurance on a caravan I do not have any more. Maybe you should relook at the competence of the people you have employed.

Rita H's update25 Nov 2018, 14:34

Reviewer Update

MiWay Insurance's replyOfficial

26 Nov 2018, 08:48

We’re so sorry to hear that we have upset you – we will get an agent to give you a call ASAP and we apologise in the interim for any inconvenience you have experienced!

Best regards,
The MiWay Team

MiWay Insurance's reply26 Nov 2018, 08:48

Official