I hope everyone reads this who’s with MiWay Supposed to be Insurance

Supposed to INSURE you are safe and and ASURE you are in good hands! My expierence this past month with Miway, the reason I chose them was mainly because I was willing to pay whatever amount monthly so that I will be helped when I’m in need or in trouble. I bought a new A class Mercedes last month, arranged for first debit order to go off on the first of every month. The pro rata amount of R1300-00 went off TWICE in one month along with my insurance amount of R2300 ON THE 25th of JULY. This had become my problem because I had to send MY PERSONAL BANKSTATEMENTS so THEY could see THEY charged me twice. They did how ever pay the pro rate back. On the first of August, AGAIN after sitting on the phone and the asured me the next debit order will be the 1ste of September, they literally did another debit order on the 1st of August!!!!!!!??????? The debit order did not go through, and it’s pending for the 13th are you kidding me after AGAIN phoning them this **** is still not sorted out? It get’s better!!!!! Tonight on the 11th of August my vehicle went in Limpmode and my engine light was on. I was situated in Somerset west, and I live in Rawsonville 82km from where I live. Take in mind I do have Road side assistance with Mercedes Benz, but I though because I pay R2300-00 a month with Miway this is going to go much faster as they do have all my details. I phoned Miway and guess what the first thing was the guy told me.... “your installment is pending” ***!? Are you kidding me right now!!! I told the guy go look back in the month I had to send you guys statements that this was paid in July 25th already! He admitted it was paid, and said my road side assistance just covers a 40km radius from your home the rest of mileage I have to pay on arrival. They phoned back and came with an additional amount of R1200-00 EXTRA I have to pay to get my car towed to my house. I went in panic mode and started crying the guy on the phone literally felt NOTHING I was so so shocked I couldnt believe that this people did not bother to help me sort the problem I was alone in my car in a place not near my home. I was planning on phoning Mercedes the next day. THANKFULLY Mercedes Benz went out of their way in a matter of minutes to send out an technition and have a look at the car, they offered to take me home all on their own costs. I’m so so so disgusted I pay so much money and the staff of Miway literally did not give a damn. Like I’m SPEECHLESS and this for a company that advertises so big on TV?????? Can’t complain about the service because I got NADA!