I have never been this frustrated in my entire life

<p>I called Miway after I had an accident with another person and damaged her car ( third party) and submitted a claim on the 09 August 2016. I was told the person ( third party) need to call Miway on her own to claim which she did on the 15 August. She was told to send an incident report, 2 quotations and a letter from her insurance and she did that within 3 days. She has been calling Miway to follow up the claim since September but transferred from one line to the next with no proper response. I tried to assist her by calling miway, I was told that this is between Miway and the thirds party I am not going to get any updates ( being the frustrated premium payer) . I decided to buy her airtime every week so that she can call herself but now whenever she call and gives out the claim number, she is asked to hold the line while the call is transferred to the legal department and she would hold until the she runs out of airtime. Its almost three months now and she is considering suing me for not fixing her car.</p>