I have had a negative experience with miway before, so this time around when I scratched my vehicle I was weary of the process of claiming

I have had a negative experience with miway before, so this time around when I scratched my vehicle I was weary of the process of claiming. However the agent Queton was on the ball from day one, calling me daily to update me on progress and responding to emails efficiently. His work ethic and professional and constant engagement was reassuring, efficient, calming and appreciated during my claim process.