I have been insured with MiWay for a while and recently bought a new car and had to transfer my CarTrack unit into my new car, then for week later since Dec 23 to Feb 24 I received sms’s advising that my unit was not ideal and I would not be covered for t

I have been insured with MiWay for a while and recently bought a new car and had to transfer my CarTrack unit into my new car, then for week later since Dec 23 to Feb 24 I received sms’s advising that my unit was not ideal and I would not be covered for theft or high jacking. And I drive a Toyota and I live in Johannesburg. After many calls to MiWay and CarTrack I finally called MiWay and had a conference call with CarTrack last week. Only to find out that my device was fine but MiWay had to confirm with CarTrack had a recovering warranty on my current unit and that I didn’t need a new unit and threats from MiWay. This was very frustrating and believe the process needs to be streamlined to remove the bad customer experience and anxiety