I have been calling my insurance since frm the 10th of May starting to lodge in my claim

Item: MiWay Insurance
Rating: 3
Author: Lerato Nkaletshane lerato.pudi

I have been calling my insurance since frm the 10th of May starting to lodge in my claim. All I have received frm my insurance was frustration on top of the trauma and stress I'm currently going through. But thanks to my God sent angel Atlarelang Joseph.🙌🏼 He assisted me with all the energy I expected from the very first day I lodged in my claim. Please consider providing your ladies consultants with training when it comes to customer care.

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Replies (2)

MiWay Insurance's replyOfficial

25 May 2023, 13:49

Thank you for taking the time to share your feedback with us.

Best regards,
The MiWay Team

MiWay Insurance's reply25 May 2023, 13:49

Official

Thank you for taking the time to share your feedback with us.

Best regards,
The MiWay Team

MiWay Insurance's replyOfficial

31 May 2023, 16:22

Hi there, Lerato! We have received your complaint and one of our Customer Resolutions agents, Innocentia, gave you a call to address your unhappiness with on of our claims advisors. Kindly note that your complaint has been resolved and the relevant action has been taken against the claims advisor. We thank you for bringing this to our attention and giving us a chance to show you how much we value you as our client.

Best regards,
The MiWay Team

MiWay Insurance's reply31 May 2023, 16:22

Official