I have been a MiWay ...

I have been a MiWay customer now for the past 3years... Today I contacted them to request the WeDrive Service... Spoke to an agent who has advised me that I do not have this option but to my understanding when I initially took out the insurance I was informed it was included... The agent then had me on hold and advised they will get back to, after putting me on hold for a few mins I was informed that she will contact me back today, i knew she would not call me back but gave her the benefit of a doubt, to my surprise and gut feeling, she has not returned my call. I am so upset to a point where I want to cancel my insurance and MiLife policy...