I have always been able to request an uber voucher to get home safely and not break the law

I have always been able to request an uber voucher to get home safely and not break the law. Today I request one and questions of locations, etc are asked and then said that only uber vouchers are given when in an accident, etc. This has been one of the things that stood out for me about MiWay but seeing as this is no longer possible, I will be looking at alternative insurance companies.