I had to phone Miway 3 times till I ended up today with an agent that finally sorted out my problem

I had to phone Miway 3 times till I ended up today with an agent that finally sorted out my problem.I was to my astonishment ingirmed that beteeen 3 agents including the agent that wrote my policy,I never had any cover till I ended up speaking to this agent today.The start date of my policy was incorrectly captured and if I did persistantly phone because my premium was not going off at the bank ,I dont even want to think of the consequences.