I had the pleasure of speaking to Lindiwe Maseko today

I had the pleasure of speaking to Lindiwe Maseko today. I had rung the contact centre to enquire about my policy schedule renewal. The support agent who picked up my call first was not great, felt like they just did not want to help, sensing this I requested to speak to a supervisor. Up stepped Maseko… She listened and acknowledged all my comments and provided answers to the questions I had. She was so good that in the end I ended up taking value added services that were not on my plans when I called in. I felt like a valued customer and was treated like a king! Thank you Lindiwe Maseko for your ownership and great display of customer obsession. MiWay is lucky to have you in their team