I had an incident in December 2020

I had an incident in December 2020.My claim was opened in January 2021,was assisted by Ayanda Kubheka. Very poor customer service. She hasn't phoned me back ever since. I now call almost every day but still no solution!! All they tell me is that she still busy on the phone with another client, will call me back,but she never calls. The matter was escalated to her manager, but still no assistance. I'm so so very disappointed in Miway's customer service .!!!!