I had a request processed on my cover and policy with Miway on 2nd May 2023 to which further I required additional cover under my home cover

I had a request processed on my cover and policy with Miway on 2nd May 2023 to which further I required additional cover under my home cover. We agreed that a senior manager would call me the next day to discuss and confirm my acceptance to the premium vs cover but this never materialized. A period of 8 days passed when I only received a call from Miway and offered their apologies for the delay in response and service level. However after expressing my concerns and dissatisfaction the manager provide a reasoning for the unfortunate experience and remediated the situation. I am comfortable to continue with Miway as my insuring cover. Regards Ryan Diedricks