PM
Phumudzo M

1 reviews | Active since Mar 2017

10 Oct 2023, 16:19

I had a policy with them for 8 years, I had a problem with my exhaust which I took in and they recommend a Decat which I did and called MiWay to inform them about the change and unfortunately it fell under their condition of cover which they don't cover b

I had a policy with them for 8 years, I had a problem with my exhaust which I took in and they recommend a Decat which I did and called MiWay to inform them about the change and unfortunately it fell under their condition of cover which they don't cover because they consider it as a enhancement of performance, speaking to one of the senior consultant he said they will give me 30 days notice of cancelation and I asked that to say if I get a after market catalytic convertor or an OME fitted which will return the car to manufacturering standard will that be acceptable and he said he will find out and return to me, to my surprise I don't receive his call rather just a cancelation notice, how pathetic of MiWay without having the decency to atleast give me feedback on my request of fixing the catalytic convertor. It's all sunshine until you have a problem and they can't even help you sort it out.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply10 Oct 2023, 16:27
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team