I got what I needed, although I was forced to do it on the phone only and was told I couldn't be sent our conversation to make my final decision via email

I got what I needed, although I was forced to do it on the phone only and was told I couldn't be sent our conversation to make my final decision via email. Strange how telephone conversation can't be mixed with email to finalize becos info on the phone is given too fast n can't grasp to make a proper decision.