MM
Mmakgotso M

1 reviews | Active since Aug 2014

01 Aug 2017, 14:26

I got help and then SOME!!!

<p>i had a complaint last week with regards to Miway not knowing where my car was after authorization was made a month ago. i was livid, mad as a ****, i eventually got help at Miway.</p> <p>I was given a courtesy car and a discount off my access amount and everything that had to be done was done. my car is now at the correct panelbeaters and im given feedback regularly... now Miway proved true to their slogan, doing insurance mi way :-) </p> <p>thank you to Sieghard Iske who took it upon himself to make sure that i got the help i needed. thank you again to Kefiloe Sehlapelo, even though i gave her hell, she still managed to come back to me with a cool head. YOU ROCK GIRL!!!! i appreciate people who are aware that they made mistakes and are willing to sort them out.</p> <p> </p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply01 Aug 2017, 14:44
Official

We really appreciate your positive feedback for Seighard and Kefiloe - thanks for giving them another chance to show you just how much we value you as our client. We’ll be sure to high five them for doing things your way and we look forward to keeping you impressed for years to come!

Best regards,
The MiWay Team

MM
Mmakgotso M's update31 Aug 2017, 15:26
Reviewer Update
i think i gave this compliment a bit too soon. i'm giving up on this and as soon as i get my car i'm seriously considering cancelling my car insurance with miway. you are only as good as your last performance :-(.
MiWay Insurance
MiWay Insurance's reply31 Aug 2017, 16:13
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply05 Sept 2017, 12:09
Official

Please accept our sincere apology for the let-down on your claim Mmakgotso!

Kefiloe has since been in touch to discuss your concerns in more details. We’re also happy to report that we’ve since assisted in extending your rental vehicle. Please give us a call should you need anything else in the interim.

Best regards,
The MiWay Team