I get paid on the 20th not 18th

Miway is very ***********, you send me an sms at 19:45 telling me that you will deduct your premium on the 18/12/2015 which is less than 24hours. with whom did you confirm these details, and when did I ever call you to adjust my pay date, cause I am sure that my employer hasn't, in 5 and half years being your client you have never pulled such stunt. then I call immediately to verify and fix this and twice my call was not answered but you could hear people talking at the background, when I call the 3rd time Itumeleng take 2 minute to answer, after one of the colleague has informed her she has a call. When I ask Itumeleng why they were not answering she told me that the person went to the toilet, how unprofessional? to leave your phone on. then she pulls heavy breaths on me when she has to answer, at the end she says she is going to ask her team leader about the debit order and I told her to tell her team leader to call me, and she tells me that her team leader doesn't take calls and doesn't call out, WOW Miway what a pathetic service. I have given you guys complements many times that you deserved , but now you are too jolly and you destroying our relationship with your incompetence