I feel like I was a cash*** for MiWay for 15 years and they want to refund 3 months

I’m really disappointed with how MiWay has handled my claim. I’ve been paying for business cover on my car for two full years, and just for two months, I asked to temporarily move the cover to personal use. Unfortunately, the accident happened during that time and now MiWay is refusing to honour the full cover I’ve been paying for all along. They only want to refund a small portion and ignore the fact that I’ve been a loyal customer who paid premiums in full for two years.On top of that, they’ve been really poor with communication.They haven’t provided me with a full payment record or even the assessment report for my car.They kept charging me business cover premiums during those two months yet now claim it was cancelled. Are only will to refund two months worth of premiums not even all my premiums paid in the last 2 years

I was told by their legal team that the towing costs would be waived, but they’ve not followed through or confirmed this properly as they keep on saying still need to pay for that as well

The dispute letter they sent was full of mistakes even the dates were wrong and it was sent late at night 1: 20 which really makes you wonder about the attention being given to my case.

Worst of all, no one from their legal team has responded to my follow-up emails.After being with MiWay for 15 years, I truly expected better. The way this case is being handled feels very unfair and unprofessional. I hope they will do the right thing but sadly, based on this experience, I wouldn’t recommend MiWay to others.