I experienced humanity and no capitalism with MiWay

Driving to Cape Town from Pretoria, my car fan belt broke and I called MiWay emergency line, they instantly sent a towing vehicle to take me to a mechanic workshop. I got the belt fixed but the mechanic forgot to close the properly bonnet.

The bonnet flipped open on high-speed and smashes the windshield, the roof and the airbag got deployed. I sustained a minor injury and treated myself on the spot as I'm about 2 hours away from civilization.

I called MiWay again to report the incident and I got assigned Keneilwe Leroke, an amazing lady who was so compassionate and tried everything within her capacity to make sure I continue my journey to Cape Town on a bus when I insisted not to go to a hospital in Welkom.

She called me almost every hour to check how I was doing and called again the following day to check my successful arrival in Cape Town. I would definitely recommend this lady for a promotion as she completely stands out with excellent customer relation.

Finally, my claim was validated and processed within 72 hours. I was even offered choices of keeping the salvaged car and got some money deducted from my payout or letting go of it and get the full insured value. I had to request for some time to think about it as both choices are good.