I disputed the excess on a home appliance claim based on the incorrect findings of a contracted technician

I disputed the excess on a home appliance claim based on the incorrect findings of a contracted technician. The MiWay Manager, Martinique Nasri, not only heard met out on the grounds of my dispute but also lodged an internal investigation into the competency of the contracted technician. She resolved the matter and settled the dispute in my favour based on facts. As a MiWay member for more that a decade, I felt heard, understood and valued. Thank you Martinique and team for making me feel like I am more than just a case or policy number