I DISLIKE MIWAY INSURANCE

I AM SO DISAPPOINTED BY THE SERVICE I GOT AT MIWAY CALL CENTER. ON TUESDAY I SPOKE TO A ****** *********** LADY NAMED MARRY. THE ****** CHICK DOES NOT KNOW WHAT SHE'S DOING!!!!!!. I REQUESTED FOR A REFUND BECAUSE I HAD CANCELLED MY POLICY AND SHE ASKED ME FOR A BANK STATEMENT IN ORDER TO GET MY REFUND ON THE SAME DAY THAT I CALLED. TOLD HER THAT I WON'T HAVE TIME TO GET THE STUPID BANK STATEMENT FROM MY BANK SO SHE SAID I WILL ONLY HAVE MY REFUND ON THE 27TH OF FEBRUARY LATEST. TODAY I CALLED THEIR CALL CENTER WITH MY AIRTIME ONLY TO BE TRANSFERRED AND NOT ASSISTED. I WAS TOLD THAT I NEED TO GO TO THE BANK AND REVERSE THE MONEY. NOW IT IS COSTING ME MY PETROL TO GO THE BANK!!! WHY WAS I ****** MISINFORMED?? WHY WAS I **** TO?? HOW DOES MIWAY HIRE PEOPLE WHO ARE CLUELESS ABOUT THEIR PROCEDURE?? I NEED TO USE THE ****** MONEY AS IN YESTERDAY AND I HAVE TO WAIT FOR MONDAY TO RECEIVE IT AS I WAS TOLD I HAVE TO WAIT THAT LONG!! I'M SURE ON MONDAY I WILL BE **** TO AGAIN. SUCH UNPROFESSIONAL AND MISLEADING STAFF AT MIWAY. IN WOULD HAVE MADE MEANS TO GET THE BANK STATEMENT FROM THE BANK HAD I BEEN NOT MISINFORMED ABOUT THE WAITING PERIOD FOR THE ******