Hellopeter
Share Your Experience
oO
omlityalwa O

1 reviews | Active since Sept 2016

09 Sept 2016, 07:24

I cancelled my MiWay insurance 4 months ago since I sold my car and moved overseas, they are still debiting my account!!!!

<p>I have tried to send emails and went on their website trying to cancel my insurance, however MiWay is still debiting my account 4months later! I sold that car just after I moved abroad, and notified them as soon as the sale was complete. They are still charging for insurance for a car that I still do not have!!!!!!</p> <p> </p> <p>South African who is now living in Thailand yet companies like MiWay refuse to let go of them!!!!! Beyond annoyed!!!!!!</p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply09 Sept 2016, 11:07
Official

We hear you and we understand your frustrations, and we are so sorry for the lack of service experienced! Mmathapelo will be in touch to assist .

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply12 Sept 2016, 13:48
Official

Thanks for giving us a chance to make things right - we assure you that it is never our intention to frustrate you in any way. Mmathapelo has been in touch to confirm cancellation of you policy and to let you know what we need to refund the incorrect charged amount.

Please give us a shout if you need anything else!

Best regards,
The MiWay Team

oO
omlityalwa O's update12 Sept 2016, 18:57
Reviewer Update

Mmathapelo deserves an award for employee of the month/year. She is just amazing, not like any call centre experience I've ever had. Friendly, patient and informative. 5 stars to MiWay for her.

MiWay Insurance
MiWay Insurance's reply13 Sept 2016, 11:09
Official

We thank you so much for recognising MMathapelo's efforts, and we are happy to hear that she managed to turn your frown upside down.

Best regards,
The MiWay Team