I called in today to have my Car Insurance premium revised

I called in today to have my Car Insurance premium revised. The first agent i spoke to offered me a quote I was not pleased with. She then forwarded my call to the Retention Department . The gentleman I spoke to, was clear and efficient. Our line had a bad connection and he was kind enough to call me back. He gave me a revised amount I was not happy with the amount and when i expressed this he told me i ‘ can cancel’. As a client of Miway for nearly 10 years, this is unacceptable, I was devalued and disregarded as a customer.