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Farah E

1 reviews | Active since Nov 2013

27 Nov 2023, 10:16

I called in Saturday morning , spoke to Marco- terrible service- my premium went up by 23percent He was very rude on the call and wouldn’t put the call through to a supervisor and told me his the most senior person on duty and went ahead and lowered my p

<div>I called in Saturday morning , spoke to Marco- terrible service- my premium went up by 23percent He was very rude on the call and wouldn’t put the call through to a supervisor and told me his the most senior person on duty and went ahead and lowered my policy by R20. I did tell him that I was going to move insurance companies. Subsequently I called OUTsurance, got a great quote , and accepted the policy purely because of the lack of service received from Marco at Miway. This morning, a fabulous lady called Vuyiswa Cele called me, she was as not only able to get me a better premium but also got my excess lowered. I’ve decided to stay with Miway insurance. I wish all employees could be like Vuyiswa</div>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Nov 2023, 10:20
Official
Thanks for taking the time to share your positive service experience with us, and for showing our team the recognition they deserve. We're so glad that you've found an insurer that keeps its promise to help you #LiveYourWay!

Best regards,
The MiWay Team