I called in and met with some that joyfully laughed with me due to my silliness of jumping in without giving context for my call

I called in and met with some that joyfully laughed with me due to my silliness of jumping in without giving context for my call. What a lovely experience. It felt like I spoke to a friend. She was competent and provided everything needed in seconds. Brilliant service! This is the South Africa I know!