sK
sindisiwe K

1 reviews | Active since Sept 2015

01 Feb 2022, 08:01

I bought a new car and requested for it to be on business and I was advised it will be covered for private and shuttle service

I bought a new car and requested for it to be on business and I was advised it will be covered for private and shuttle service. I than registered my car for bolt and Uber because when they explained the platforms available they mentioned the car will not be covered for taxi or meter taxi as far as I know I don’t use my car as a taxi or meter taxi. Now that I have a claim I am quoted that the car is used for bolt and taxi or meter taxi is not cover. The platforms that MiWay offers if Uber and bolt is considered as a taxi that should be well communicated they miss lead people and are the worst insurance

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Replies (2)
MiWay Insurance
MiWay Insurance's reply01 Feb 2022, 08:49
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 

Best regards,
The MiWay Team
 
sK
sindisiwe K's update08 Feb 2022, 18:56
Reviewer Update
A dispute was made on the 24 January 2022 and no one have responded till this date